Refund policy

Last updated: 14.11.2025

Thank you for shopping at CD Arts Sensations.
We want you to love your purchase.
Please read this Return & Refund Policy carefully, as original artworks and merchandise follow different rules.

1. Returns for Original Artworks

Because each artwork is a unique, hand-painted original, all sales of original artworks are final.

We do not accept returns or exchanges for:

  • Original paintings

  • Custom or commissioned pieces

  • Limited edition prints (if applicable)

If your artwork arrives damaged, please contact us within 48 hours with photos so we can assist you.

2. Returns for Merchandise Items

We accept returns for merchandise within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • Original tags must be attached

  • The item must be returned in its original or equivalent packaging

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

  1. Email us at cdarts@gmail.com within 48 hours of delivery

  2. Include photos of the item and the packaging

  3. We will review your case and replace or refund the item as appropriate

4. Refunds

Once we receive and inspect your returned item, we will notify you via email.

If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping costs are non-refundable, unless the return is due to our error.

5. Non-Returnable Items

We do not accept returns for:

  • Original artworks

  • Custom or personalized items

  • Digital products (if applicable)

  • Sale items (unless defective)

6. Exchanges

Exchanges are only offered for merchandise and only if:

  • the item is defective,

  • the size is incorrect (if available), or

  • the product was sent in error.

Please email us before sending items back.

7. Lost or Stolen Packages

CD Arts Sensations is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
Please contact the shipping provider directly for assistance.

8. How to Start a Return

Please email:

📧 cdarts@gmail.com
Subject: Return Request – Order #XXXX

Include:

  • your order number

  • reason for return

  • photos (if relevant)

We will guide you through the next steps.

9. Contact

For any refund or return questions, you can reach us at:

📧 cdarts@gmail.com
📞 +49 172 1607037